Frequently asked questions

Should you require a translator for your consultation, please advise
Reception, so that they can arrange this service for you. For further
information, please ask Reception.

If you require a phone consultation with your Doctor, or you need to talk to
your Doctor over the phone, please advise Reception on (02) 9831 8811.
Our practice has policies in place for the follow up of your results. A recall
and reminder system is in place to ensure continuity of care. For further
information, please discuss with your Doctor or ask Reception.

Our GP’s on site are Dr P. Mallick, Dr K.Taylor, Dr F. Yusuf, Dr L. Ryan and Dr P. Leung.
Our Doctors provide General Practice and Family Medicine services, however
we also specialise in the following areas; Acute/Chronic Injury Management,
Corporate Medicine (Pre-Employment Examination), Men and Women’s
Health.

For your convenience, and to provide you with a comprehensive healthcare
centre, we also have the following services located on-site; Psychologist,
Physiotherapist, Audiologist, Dietician, General Surgeon, Paediatrician and
Exercise Physiologist.

Walters Road Medical Centre is a Bulk-Billing practice, and this includes
consultations between 5pm to 6pm on Monday to Friday. If you do not hold
a current Medicare Card, you will be required to pay for your consultation.
Our fees are $60.00 for a Standard Consultation and $80.00 for a Long
Consultation.
Payment is required at the time of consultation. We have eftpos facilities
available, and we also accept cash payments. If you have concerns about
paying your fee, please discuss this with your Doctor.

This practice is committed to maintaining the confidentiality of your personal
health information. Your medical record is a confidential document. It is the
policy of this practice to maintain security of personal health information at all
times.

Please note that all health information that is collected and used by this
practice is protected by privacy legislation.
WRMC follows the National Privacy Principles set out at
http://www.privacy.gov.au/health
If you require a copy of our Privacy Policy, or for further information, please
ask your Doctor or see Reception.

If you have any concerns about the medical services provided to you, please
speak to your Doctor. Complaint Forms are available from Reception. Your
feedback is important to us. We ensure that it will be responded to promptly.
A Comments Box is also available in the Waiting Room for your feedback and
comments.
Should you wish to make a complaint to the Health Care Commission
regarding one of our Doctors, please call them on (02) 9219 7444 or
1800 043 159.

Feel free to refer your friends and family to Walters Road Medical Centre.
We will be delighted to see them, and we ensure that they too will receive
quality healthcare.
Thank you for attending our Centre. We look forward to being of service to
you in the future.
Yours sincerely,
WRMC.

To help orientate you with our centre, please read the following important
information.

Please note, if you require urgent medical attention, dial 000 for an
ambulance.

If you require medical attention after hours, please phone Sydney Medical
Service on (02) 8724 6300 to arrange an after-hours consultation

A standard consultation is approximately 10 to 15 minutes. If you require a
longer consultation, please notify Reception when booking.

We understand your time is valuable, and every effort is made to keep to
appointment times, however, patient medical needs are unpredictable.
Please accept our apologies in advance, should you experience an extended
waiting period.

Home visits are available during practice Opening Hours for regular patients
of WRMC who live within a 5km radius, and whose condition prevents them
from attending the Medical Centre. Please be advised that consultation fees
are applicable, dependent on time and type of visit. Minimum fee is $100.00.
Please discuss fees and billing arrangements with your Doctor.